Maria Gonzalez – Incident Report

We developed a sophisticated membership platform for Maria Gonzalez using several premium, third-party plugins that require annual licensing fees. When those licenses expired a year later, the site functionality—specifically the login and payment processing—ceased to work. Instead of renewing the plugin subscriptions as instructed in the project hand-over guide, Maria accused us of installing “defective software.” She is currently harassing our support team via telephone, demanding that we pay for her third-party license renewals.