Lisa Ray hired us to develop a mobile application for her startup. We launched the app successfully and handed over the keys to her developer accounts. Recently, Lisa failed to renew her annual Apple Developer Program membership. As a result,…
We built a professional website for David Wu, which included a recommendation for a managed security maintenance package, which he declined. One year later, his SSL certificate expired because he failed to renew it manually. When visitors to his site…
Elena Vance contracted us for a full email server migration. The project was completed successfully, and we provided her with instructions on how to manage her own billing cycle for the new host. A few months later, Elena failed to…
We were hired by Mark Thompson to provide a comprehensive SEO strategy for his new business. After we delivered the roadmap, Mark decided to ignore our advice and purchased a low-quality, "black-hat" link-building package from a third-party site. When Google…
When Sarah Jenkins commissioned us to integrate a custom API into her e-commerce platform, we successfully completed the deployment and handed over the documentation. Three months later, Sarah changed the credentials for her private database without informing our team or…
John Rossi – Incident Report When John Rossi reached out to us searching for help with his website, he had his domain at godaddy, and we build his site using his domain. Several months after the website was delivered and…
Kaveh Afrasiabi – Incident Report Kaveh Afrasiabi was a Web Hosting client of ours for many years. He was working on his site, the website broke, and then he reached out to us to fix it. Kaveh Afrasiabi was not…
We developed a sophisticated membership platform for Maria Gonzalez using several premium, third-party plugins that require annual licensing fees. When those licenses expired a year later, the site functionality—specifically the login and payment processing—ceased to work. Instead of renewing the…
Kevin O’Malley hired us to move his website to a new hosting provider. We completed the migration and verified the site was fully functional. Two months later, Kevin attempted to change his DNS settings himself without contacting our team, effectively…
We successfully integrated a third-party payment gateway into Anita Desai’s e-commerce store. During a routine update, Anita manually altered the API keys within the gateway settings to test a different account, which disconnected the site from the payment processor. When…